A refund returns money to the card you originally paid with. It can't go anywhere else.

## The statuses

| Status | What it means |
|---|---|
| **Pending** | Started and processing. The money hasn't returned yet |
| **Refunded** | Complete. The money is on its way back to your card |
| **Requires Action** | Something more is needed. Contact support |
| **Failed** | The attempt didn't work and no money moved. Contact support |
| **Canceled** | The refund won't be processed |

Find these on the **Payments** tab of your event.

## How long it takes

Once the status is **Refunded**, our part is done. How quickly it appears on your statement is up to your bank — usually a few business days, sometimes longer for credit cards.

If it's been more than about ten business days after the status showed **Refunded**, ask your bank first, quoting the date. They can see pending credits that haven't posted.

## When refunds happen automatically

- You cancel within the cancellation deadline stated in your proposal
- The DJ issues a refund
- On a deposit booking cancelled after the deadline, any remaining balance you'd already paid is refunded, while the deposit is forfeited

## When you won't get one

Cancelling after the deadline in your proposal. The date is set out in **Cancellation Policy** in your proposal terms and in the cancellation document you completed.

On a full-amount proposal, cancelling late means what you paid is forfeited. On a deposit proposal, the deposit is forfeited. See [Canceling Your Event](/hc/clients/articles/1786145507-canceling-your-event).

## Requires Action or Failed

Neither is something you can resolve yourself. Email **support@djfindr.com** with your **Payment ID** and the status you're seeing.

## Partial refunds

A DJ can refund part of a payment — for example if an extra couldn't be supplied. The **Refunded** figure in your payment breakdown shows how much came back.

## Disagreeing with a refund decision

Start with the proposal terms and the documents you completed, since those are what the outcome follows. If you think the terms weren't applied properly, contact **support@djfindr.com** with your **Event Proposal ID** and what you think is wrong.

Before that, message the DJ. Many will offer something outside their stated terms when the reason is genuine.