Cancelling a confirmed event is the one action where timing decides everything.

## Check your cancellation date first

Your proposal states it: *If accepted, this event can be canceled until [date], for a full refund.* It's also in the cancellation document you completed.

**Before that date** — you get a full refund.

**After that date** — what you've paid may be forfeited.

Check it before you do anything else.

## Inside the window

Use **Drop Proposal**. Anything you've paid is refunded in full, completed documents are voided, and the DJ is released. See [Dropping a Request or Proposal](/hc/clients/articles/1786145431-dropping-a-request-or-proposal).

## After the window

Use **Cancel Event**. The dialog is explicit about what happens, and shows you:

- Your **Event** and **DJ**
- Your **Payment Structure**
- How much was **Collected**
- The **Cancellation Window** and the date it closed

Under *What happens when you cancel*, it states that the DJ is released from any obligation to perform, and that your payment will be forfeited.

You tick an acknowledgement, add a **Cancellation Reason**, and confirm.

## What you lose

**Full Amount booking** — what you paid is forfeited.

**Deposit booking** — the deposit is forfeited. If you'd already paid the remainder, that part is refunded.

## Why it works this way

The DJ turned down other work for your date. Cancelling two weeks before a Saturday in December means they almost certainly won't refill it. The window is the DJ's estimate of when it becomes too late — which is why it varies between DJs and why it's worth reading before you book.

## Ask first

Before cancelling outside the window, message your DJ. Many will offer something — a partial refund, or moving the booking to a new date — particularly if the reason is genuine and you've given notice. Nothing obliges them to, but asking costs nothing and they'd rather hear from you than watch a cancellation appear.

## If your date is moving

Don't cancel. Message the DJ first — if they're free on the new date, it's usually simpler for both of you to move the booking than to cancel and rebook.

## Once you've cancelled

It can't be undone. If you want the DJ again you'd send a fresh request, and their availability may have changed.

## Your refund

If one is due, it returns to the card you paid with. See [Refund Statuses and Timing](/hc/clients/articles/1786047502-the-cancellation-policy-windows).