Support is at **Help** in your dashboard. There are also **Need help?** buttons on the booking form and on your event pages.

## The three channels

**Chat** — select **Chat with us** for live chat. Fastest when something is blocking you.

**Email** — **support@djfindr.com**. Best when you need to attach screenshots or explain something complicated.

**Articles** — **Help & Guides** opens this help centre.

## The five request types

| Type | Use it for |
|---|---|
| **Request Help** | Something isn't working, or you're stuck. *What can we help you with?* |
| **Report Misuse** | A DJ or another user broke the rules |
| **Report Bug** | Something in the app is behaving incorrectly |
| **Request Feature** | Something you'd like DJfindr to do |
| **Submit Feedback** | Thoughts on how something could be better |

**Request Help** and **Report Misuse** are urgent. Bugs come next. Feature requests and feedback are read but not answered on the same clock — so if you're genuinely stuck, use **Request Help** even if a bug is the cause.

## What to include

Most requests come back asking for the same things. Including them upfront usually saves a day:

- Your **Event Proposal ID** or **Payment ID** — both copyable from their screens
- Your event date
- What you were trying to do
- What happened instead, with any exact error message
- A screenshot if it's visual

## What we'll never ask for

Your card number, your bank details, or your password. If someone claiming to be DJfindr asks for any of them, report it.

## Things you can settle faster yourself

- **Payment declined** — check the reason shown. See [What to Do if a Payment Fails](/hc/clients/articles/what-to-do-if-a-payment-fails)
- **When is my balance due?** — 7 days before your event, on a deposit booking. The date is on your confirmed event
- **Can I still cancel for a refund?** — the deadline is in your proposal under **Cancellation Policy**
- **Where's my receipt?** — **Payments** tab, expand the payment, **View Receipt**
- **Something about the event itself** — message your DJ. Faster than us for anything they control

## Account questions

Anything about your own account needs to come from the email address on it. We can't discuss an account with someone we can't identify.