Your event is over and something still needs sorting. Here's where to take it.

## Start with the DJ

For most things, message them first. The conversation is still open in **Inbox**.

Worth raising directly:

- An extra you paid for that didn't materialise
- Hours that don't match what you were charged
- A partial refund you think is fair
- Property left behind or taken by mistake

Many DJs will resolve these without escalation. It's faster than any other route.

## Then support

Go to **Help** in your dashboard. Three options:

- **Chat with us** — live chat, fastest
- **support@djfindr.com** — best when you need to attach things
- **Help & Guides** — this help centre

## Which request type

| Type | Use it for |
|---|---|
| **Request Help** | Something needs resolving — payments, refunds, records |
| **Report Misuse** | The DJ broke the rules — no-show, abuse, pressure to pay off-platform |

Both are treated as urgent. Use **Report Misuse** for conduct and **Request Help** for everything else.

## What to include

- Your **Event Proposal ID**, and the **Payment ID** if it's about money
- The event date
- What was agreed, and what happened instead
- What you'd like to happen
- Screenshots or receipts

The first two are the ones people leave out, and they're what we need before anything can move.

## Refunds after the event

Refunds after an event has happened aren't automatic — the service was delivered, and your proposal terms and completed documents are what govern it. If you believe those terms weren't honoured, say which term and how. See [Refund Statuses and Timing](/hc/clients/articles/1786047502-the-cancellation-policy-windows).

## Your records

Everything stays in your account: the proposal, documents, payments, receipts, and the full conversation. Find them under **Events**.

## Your review

Separate from support and worth doing either way. A specific, fair review is a permanent record and helps the next client. See [Leaving a Review](/hc/clients/articles/1786047502-leaving-a-review).

## Timing

Raise things while they're fresh. Payment records and conversations don't disappear, but a report a month later is harder to resolve than one the same week.