Every payment on your event has a status. Find them on the **Payments** tab.

| Status | What it means | Anything to do? |
|---|---|---|
| **Due Now** | Waiting for you to pay | Yes — pay it |
| **Processing** | Your payment is going through | No, wait |
| **Paid** | Received | No |
| **Failed** | The payment didn't go through | Yes — retry |
| **Refunded** | The money has been returned | No |

## Due Now

The two times you'll see it:

**After accepting a proposal.** Your event sits at **Payment Due** and isn't confirmed until you pay. The date isn't held for you in the meantime.

**On a deposit booking, as the balance comes due.** Until then the remainder shows as a locked, greyed-out payment with its due date. It becomes payable closer to the event.

## Failed

The card was declined or something went wrong. You'll be given the reason and can retry with the same or a different card. Nothing was charged.

If this is the remaining balance on a deposit booking, sort it quickly — a balance unpaid by its due date means the event is canceled and the deposit is forfeited. See [What to Do if a Payment Fails](/hc/clients/articles/what-to-do-if-a-payment-fails).

## The Payments Overview panel

Alongside the payment list:

- **Event Total** — the full cost from your proposal
- **Amount Paid** — what you've paid, with a progress bar
- **Remaining Balance** — what's still to come

The fastest way to check where you stand.

## Payment details

Expand a payment for its **Payment ID**, **Type**, **Description**, and the amount breakdown — **Collectible**, **Collected**, **Outstanding**, and **Refunded**. **View Receipt** opens your receipt.

Quote the **Payment ID** if you ever contact support about a specific payment.

## Refunded

The money is on its way back to the card you paid with. How fast it appears is up to your bank, usually a few business days. See [Refund Statuses and Timing](/hc/clients/articles/1786047502-the-cancellation-policy-windows).