A failed payment means nothing was charged. You can retry with the same card or a different one — use **Update & Retry** on the payment screen.

## The reasons, and what to do

| Reason | What to do |
|---|---|
| **Insufficient Funds** | Use a different card, or top up and retry |
| **Incorrect CVC** | Re-enter the 3 or 4 digit code from your card |
| **Card Expired** | Use a current card |
| **Incorrect Card Number** | Check every digit and re-enter |
| **Incorrect Zip** | Use the postal code on your card's billing address, not the venue's |
| **Authentication Required** | Complete the verification step your bank sends you |
| **Card Declined** | Contact your bank, or try another card |
| **Bank Unreachable** | Wait a few minutes and retry |
| **Processing Error** | Retry. If it repeats, use another card |
| **Declined** | Check your details, then contact your bank |

## The two most common

**Incorrect Zip.** People enter the venue's postal code or a current address that doesn't match what their bank has. Use the address your card statements go to.

**Card Declined** with no obvious cause. Usually your bank's fraud check on an unfamiliar merchant or a larger-than-usual amount. A card payment for a wedding deposit is exactly the shape of transaction banks flag. Call your bank, confirm it's you, and retry — this fixes it more often than anything else.

## Authentication Required

Your bank wants to confirm it's you, usually via app or text. Complete that step and the payment goes through. If nothing arrives, check your banking app directly — the prompt is often sitting there.

## If this is your remaining balance

On a deposit booking, the balance is due 7 days before your event, and if it isn't paid by that date the event is canceled and the deposit is forfeited. So a failed payment here needs attention the same day.

If you can't resolve it before the date, **message the DJ**. Most will work with someone who told them in advance. Nobody can help with a payment that silently failed a week ago.

## Still failing

Try a different card first — that isolates whether it's the card or something else. If a second card also fails, contact **support@djfindr.com** with your **Payment ID** and the exact message you're seeing.

## Your booking

A failed payment doesn't cancel anything. The payment stays at **Failed** and you can retry.