Account & Notifications

Updating Your Name, Email, Phone, and Birthdate

Your details are under Settings → Account, in the Personal section. What's here - First & Last Name - Birthdate - Email Address - Phone Number Select Edit to change them. Changing your email Email is your login, so it has an extra step. 1. Select Change next to Email Address. 2. Confirm your current password. 3. Enter the New Email. 4. Select Change. Use an address you'll keep. Booking updates, payment confirmations, and password resets go there. If you have an event coming up, don't switch to an address you rarely check. Your phone number Keep it current if you've enabled SMS notifications — see Choosing Which Notifications You Receive. It's also worth having accurate ahead of an event, though you should swap direct numbers with your DJ for the day itself. What your DJ sees Not everything here. A DJ you've booked sees your first name and enough to work with you. See What Your DJ Can See About You. Password Password changes are in the Security section further down the same page. See Changing Your Password and Signing In. Appearance Preferences has Platform Appearance for light or dark mode. Before an event Worth a quick check that your email is right, your phone number is current, and your notification preferences will actually reach you. A remaining balance reminder that goes to an old address is the most expensive thing on this page to get wrong.

Changing Your Password and Signing In

Password settings are under Settings → Account, in the Security section. Changing it 1. Go to Settings → Account → Security. 2. Select Change next to Password. 3. Enter your Current Password. 4. Enter and confirm the new one. 5. Select Change. The requirements - Longer than 10 characters - A capital letter - A number - A symbol or other non-alphanumeric character Signing in You can sign in with your email and password, or use Google or Facebook. Press Enter after filling in your email and password to sign in. The sign-in form explains what is missing or incorrect. Check the message, then try again. If two-step verification is on, enter the six-digit code from your authenticator app after signing in — including when you use Google or Facebook. See Setting Up Two-Step Verification. If you've forgotten it Forgot your password? on the login screen sends a reset link to your account email. Check spam if it doesn't arrive within a few minutes. If you've lost access to your email The reset link goes there, so this needs help. Contact [email protected] — you'll need to confirm who you are. Worth avoiding by keeping your email current, especially with an event coming up. See Updating Your Name, Email, Phone, and Birthdate. Other ways in You can link a Google or Facebook account and sign in with that instead — no password needed. See Linking Facebook or Google Sign-In. If you're told your account is deactivated You'll be asked to contact support. Email [email protected] from the account address. See Deactivating Your Account. Why it's worth protecting Your account holds your event details, your signed documents, your receipts, and your conversations with DJs. If you have an upcoming booking, it's also where you pay your remaining balance. - Use a password you don't use elsewhere - Change it if you think it's been seen - Turn on two-step verification for extra protection We'll never ask for it Not in a message, an email, or a support conversation. If someone claiming to be DJfindr asks for your password, report it.

Linking Facebook or Google Sign-In

You can sign in with a Facebook or Google account instead of a password. Manage this under Settings → Account → Security → Login Methods. Linking one Select Link next to Facebook or Google and complete the sign-in. Both can be linked at once. After that, either appears on the login screen under or continue with. Why do it One less password. Nothing to remember. A backup route in. If you lose your password, a linked account gets you in without a reset email. Genuinely useful if you have an event coming up and a balance to pay. What it doesn't change Linking doesn't create a second DJfindr account. Your password, Facebook, and Google sign-in methods are interchangeable ways into the same account. Your email address stays your primary identifier. Which account to link One you'll keep and control long-term. Linking a work email you'd lose if you changed jobs defeats the point. If you signed up with Facebook or Google You may not have a password at all. Setting one from Settings → Account → Security gives you a second way in, which is worth doing. Security If you turn on two-step verification, you'll enter a code after every sign-in, including one through a linked account. See Setting Up Two-Step Verification. Unlinking From the same Login Methods section. Make sure you have another way in first — a password set, or the other provider linked.

Choosing Which Notifications You Receive

Notification preferences are under Settings → Account, in the Preferences section, under Notifications. How it works Updates are grouped into categories, and each has its own switches for the channels it supports: - Email - SMS - Push So you can take booking updates by email and payment reminders by SMS, or turn a category off entirely. Switching a channel off completely tells you what you'll lose — for example, You will no longer receive any email notifications from DJfindr. The categories Your list won't necessarily match this one exactly. Categories depend on your account and how you use DJfindr, and we add and retire them as features change. These are the ones most clients have: | Category | What it covers | |---|---| | Events | Proposals arriving, status changes, and reminders about your booking | | Payments | Payments due, receipts, failed payments, and refunds | | Messages | New messages from your DJ | | Reviews | Reminders to review your DJ after the event | | Account | Sign-in, security, and changes to your account | | Marketing | Offers and announcements from DJfindr | | Product Updates | New features and changes to the platform | | The Dispatch Blog | New posts on our blog | If you see a category that isn't listed here, its name describes what it covers. New ones appear as we ship features, and a category tied to something you don't use may not show at all. Leave these on Three categories are worth real money: Payments. On a deposit booking, the remaining balance is due 7 days before your event. Miss it and the event is canceled and your deposit is forfeited. This is the one not to turn off. Events. Proposals arrive here, and they expire. If one lands and you don't see it, you can lose the DJ and the date. Messages. Your DJ asking a question the week before your event. Marketing, Product Updates, and The Dispatch Blog are the safe ones to switch off. SMS There's an SMS Opt-in switch. Turning it on means you agree to receive transactional SMS from DJfindr for the categories you've selected. Standard message rates apply and you can opt out any time. Worth enabling for payment reminders specifically — an SMS reaches you when an email sits unread. Check your phone number under Personal is current first. The notification bell The bell in the header shows in-app notifications regardless of these settings. Filter by All or Unread, use Mark all read, or select one to jump to what it's about. If nothing is arriving 1. Check your spam folder 2. Check the category is still on here 3. Check the email address under Personal is one you actually read 4. For SMS, check the number is right and SMS Opt-in is on Before your event A week out, make sure payment and message notifications are on. That's the window where missing one costs you something.

Verifying Your Identity

You can verify your identity from Settings → Account. It's optional for clients. How 1. Go to Settings → Account. 2. In the Personal section, find Identity Verification. 3. Select Start Verification. 4. Follow the prompts — you'll photograph a government ID and take a selfie. A device with a camera makes this much easier. A phone beats a laptop. The statuses | Status | What it means | |---|---| | Processing | We're checking your submission. Usually quick | | Verified | Done | | Requires Input | We couldn't verify you and need more | | Canceled | You closed the session before finishing. You can start again | | Redacted | The session data has been removed | If it says Requires Input Usually one of: - The ID photo wasn't readable. Flat surface, good light, no flash — glare is the most common problem - The selfie didn't match. Even lighting, facing the camera, no hat or sunglasses - The document had expired - Details didn't match your account. Your name and date of birth under Settings → Account need to match the ID Select Start Verification again to retry. Age requirement The check requires you to be 18 or over. Should you? You don't need to. Booking, paying, and messaging all work without it. It can be worth doing if you book frequently, or for a high-value event where a DJ may want assurance about who they're dealing with. Your documents Your ID is used for the check. It isn't shown to DJs, and it doesn't appear anywhere on your profile. The DJ's verification Separately, DJs can verify their identity — that's what the check badge on their profile means, and it's a search filter you can use. See Verified and Platinum Badges.

What Your DJ Can See About You

A DJ sees enough to work with you on your event, and no more. When you message them Your first name and profile picture, plus whether you're currently online and when you were last active. When you send a booking request Everything you entered on the form, because it's what they need to quote: - Occasion and Event Name - Date & Time and timezone - Location — the venue address - Event Extras you flagged - Comments — your note to them Plus your first name. When you book them Once you complete documents, the DJ has what those documents record — your name, your email, the date, and your IP address for the completion audit trail. That's a two-way record: it's the same evidence that protects you if they later dispute what was agreed. They also see your payment status. Which payments are paid, due, or failed — not how you paid. What they never see Your card details. Payment goes through our processing. The screen says so: Payment details are processed securely by DJfindr and are never visible to the DJ. Your password, obviously. Your identity verification documents, if you completed it. They see nothing of that. Your other bookings. A DJ can't see who else you've approached, what they quoted, or which one you chose. Your home address, unless you gave it as the venue. Your phone number Not shared automatically. Most people swap numbers with their DJ ahead of the day, which is sensible for the event itself — a call beats a message neither of you is checking. That's your choice, in the conversation. Your review Public. It shows your first name, your profile picture, the star rating, the occasion, and what you wrote. Your contact details are never shown. See Leaving a Review. Privacy settings There are no visibility toggles on a client account. What's above is the whole picture — you control what a DJ knows mainly by what you put in your messages and your event details. Deleting your data Deactivating suspends access rather than erasing data. For removal, email [email protected]. Some records tied to completed events and payments are kept where we're required to. See Deactivating Your Account.

Deactivating Your Account

Deactivating removes your access to DJfindr. Before you do it, there are things to settle. Settle these first Upcoming events. A confirmed booking is an agreement with a DJ who has held your date. Deactivating doesn't cancel it and doesn't refund you. If you're not going ahead, cancel properly first — and check your cancellation deadline, because that's what determines whether you get your money back. See Canceling Your Event. Pending refunds. If a refund is in progress, let it complete. It returns to your card either way, but tracking it is easier with access. Documents you want to keep. Download your proposals, signed documents, and receipts before you go. See Downloading Documents and Your Proposal. Reviews you meant to leave. Once you're out, you can't. How to deactivate 1. Go to Settings → Account. 2. Scroll to Security and find Deactivate Account. 3. Select Deactivate. 4. Confirm your password. 5. Tick I understand that I will lose access to DJfindr. 6. Select Deactivate, then confirm. Coming back There's no self-serve reactivation. If you try to log in you'll be told the account is deactivated and to contact support. Email [email protected] from the address on the account and we can reactivate it. This is deliberate — it means deactivating isn't a door that locks behind you. Do you need to? If it's about email volume, turn notifications off instead — Settings → Account → Preferences → Notifications. That stops the messages without losing your booking history, your receipts, or your ability to leave a review. Deleting your data Deactivating suspends access rather than erasing your data. If you want your personal data removed, email [email protected] and ask. Some records tied to completed events and payments are kept where we're required to keep them — our privacy policy sets out what and for how long. Don't just make a new account If you're coming back, reactivate. A new account starts empty — no past events, no receipts, no conversations with DJs you liked.

Setting Up Two-Step Verification

Two-step verification adds a six-digit code from an authenticator app when you sign in. It protects your account even if someone gets your password. Turn it on 1. Go to Settings → Account → Security → Two-step verification. 2. Select the option to turn it on. 3. Confirm your account password. 4. Scan the QR code with an authenticator app. If you cannot scan it, reveal the setup key and enter it in the app instead. 5. Enter the six-digit code from the app to confirm. 6. Copy or download your backup codes and keep them somewhere safe. You can leave setup partway through and return later. Keep your backup codes safe Each backup code works once. Use one when you do not have your authenticator app, then sign in and make sure you still have a working way to get future codes. Do not share backup codes with anyone. Sign in with two-step verification Sign in as usual with your email and password, or a connected Google or Facebook account. Then enter the current six-digit code from your authenticator app. Select the backup-code option if you need to use one instead. You can also return to the sign-in screen and start again. Lost your authenticator app? Use one of your backup codes to sign in. If you have lost both the app and every backup code, contact [email protected] for help getting back into your account. Turn it off Go to Settings → Account → Security → Two-step verification. Turning it off requires your account password and a current six-digit code from your authenticator app.