Cancelling a confirmed event is the one action where timing decides everything.
Check your cancellation date first
Your proposal states it: If accepted, this event can be canceled until [date], for a full refund. It's also in the cancellation document you completed.
Before that date — you get a full refund.
After that date — what you've paid may be forfeited.
Check it before you do anything else.
Inside the window
Use Drop Proposal. Anything you've paid is refunded in full, completed documents are voided, and the DJ is released. See Dropping a Request or Proposal.
After the window
Use Cancel Event. The dialog is explicit about what happens, and shows you:
- Your Event and DJ
- Your Payment Structure
- How much was Collected
- The Cancellation Window and the date it closed
Under What happens when you cancel, it states that the DJ is released from any obligation to perform, and that your payment will be forfeited.
You tick an acknowledgement, add a Cancellation Reason, and confirm.
What you lose
Full Amount booking — what you paid is forfeited.
Deposit booking — the deposit is forfeited. If you'd already paid the remainder, that part is refunded.
Why it works this way
The DJ turned down other work for your date. Cancelling two weeks before a Saturday in December means they almost certainly won't refill it. The window is the DJ's estimate of when it becomes too late — which is why it varies between DJs and why it's worth reading before you book.
Ask first
Before cancelling outside the window, message your DJ. Many will offer something — a partial refund, or moving the booking to a new date — particularly if the reason is genuine and you've given notice. Nothing obliges them to, but asking costs nothing and they'd rather hear from you than watch a cancellation appear.
If your date is moving
Don't cancel. Message the DJ first — if they're free on the new date, it's usually simpler for both of you to move the booking than to cancel and rebook.
Once you've cancelled
It can't be undone. If you want the DJ again you'd send a fresh request, and their availability may have changed.
Your refund
If one is due, it returns to the card you paid with. See Refund Statuses and Timing.