Deactivating removes your access to DJfindr. Before you do it, there are things to settle.
Settle these first
Upcoming events. A confirmed booking is an agreement with a DJ who has held your date. Deactivating doesn't cancel it and doesn't refund you. If you're not going ahead, cancel properly first — and check your cancellation deadline, because that's what determines whether you get your money back. See Canceling Your Event.
Pending refunds. If a refund is in progress, let it complete. It returns to your card either way, but tracking it is easier with access.
Documents you want to keep. Download your proposals, signed documents, and receipts before you go. See Downloading Documents and Your Proposal.
Reviews you meant to leave. Once you're out, you can't.
How to deactivate
- Go to Settings → Account.
- Scroll to Security and find Deactivate Account.
- Select Deactivate.
- Confirm your password.
- Tick I understand that I will lose access to DJfindr.
- Select Deactivate, then confirm.
Coming back
There's no self-serve reactivation. If you try to log in you'll be told the account is deactivated and to contact support. Email [email protected] from the address on the account and we can reactivate it.
This is deliberate — it means deactivating isn't a door that locks behind you.
Do you need to?
If it's about email volume, turn notifications off instead — Settings → Account → Preferences → Notifications. That stops the messages without losing your booking history, your receipts, or your ability to leave a review.
Deleting your data
Deactivating suspends access rather than erasing your data. If you want your personal data removed, email [email protected] and ask. Some records tied to completed events and payments are kept where we're required to keep them — our privacy policy sets out what and for how long.
Don't just make a new account
If you're coming back, reactivate. A new account starts empty — no past events, no receipts, no conversations with DJs you liked.