Trust, Safety & Support
Staying safe, reporting problems, and how to reach support.
Keep Payments and Messages on DJfindr
Every DJ profile carries this line: For your protection, never communicate or complete payments outside of the DJfindr website. It's worth understanding what it's actually protecting. What a DJfindr booking gives you A written proposal. Itemised — performance hours, travel, each extra, the total. You know exactly what you're paying for. Signed documents. Cancellation terms, equipment, venue access — completed with a timestamp, your name, and your email against them. A cancellation deadline that's enforced. Cancel before the date and your refund is automatic. A payment record with receipts for everything. Your date held on the DJ's calendar so they can't be double-booked. Somewhere to go if the DJ doesn't turn up. What paying directly gives you A person's word. If a DJ takes cash or a bank transfer and doesn't arrive, there's no proposal stating what was agreed, no signed cancellation terms, no payment record, and nobody to escalate to. You're relying on them being honest, on the day, months after the conversation. When a DJ suggests it Some will, usually framed as saving fees. Sometimes it's genuinely well-meant. It still leaves you carrying all the risk. The saving — if any of it reaches you — is small against losing a deposit or a wedding DJ. It also goes against our terms. DJs who move bookings off-platform can face strikes, suspension, or termination. What to do Say no, in DJfindr messages. "I'd rather keep it on the platform" is enough, and most DJs accept it immediately. Keep the conversation here. If it later goes wrong, that exchange is your evidence. Report it if they push. See Reporting a DJ, Message, or Profile. Never send Card numbers, bank details, or your password — to a DJ or anyone claiming to be DJfindr. Nothing about your booking needs them. If you found the DJ elsewhere Ask them to set up a sourced event. They enter your details and invite you in, and you get the full proposal, documents, and payment flow. PayLinks are still on-platform A payment link from a DJ is a DJfindr payment with a record behind it. Fine for a small one-off — but for a whole booking, ask for a proposal. See Paying Through a PayLink.
Reporting a DJ, Message, or Profile
If a DJ, a message, or a profile breaks our rules, report it. It's how we act on it. When to report - Abusive, threatening, or harassing messages - Pressure to pay outside DJfindr, or to cancel a booking and pay directly - A profile using someone else's photos, mixes, or identity - A DJ who didn't turn up or didn't deliver what was agreed - Offensive content on a profile or post - Anything that felt unsafe at your event From a conversation Open the conversation in Inbox and use the Report action. Best for anything said in messages — we can see the thread. From a profile Open the DJ's profile, use the ... menu, and select Report. Best for the profile content itself. Through support Go to Help and choose Report Abuse. Be specific about where it happened. These are treated as urgent. The Report Abuse form Linked in the footer of any page, and useful when you're not logged in. It asks for your Full Name and Email, the Entity involved, the Abuse URL, and an Explanation. The URL is the most important field. A report naming a page gets acted on; one saying "a DJ scammed me" with nothing to identify them usually can't be. What to include - The DJ's name or profile link - Your Event Proposal ID if there's a booking involved - Dates and times - What was said or done, quoted where you can - Screenshots, especially of anything that happened off-platform Keep it on DJfindr while it's happening If a DJ starts pushing you to text or pay directly, keep replying inside DJfindr. Moving the conversation loses the record — and the record is what lets us act. Copyright If someone is using your copyrighted material, that's a different form. See Submitting a DMCA Request. What happens next We review the report and act on the account where warranted. Accounts accumulate strikes for breaking the rules, and enough of them restricts the account. We don't share the outcome of a report about another user. If money is involved Report it, and contact [email protected] with your Event Proposal ID and Payment ID. Payments made through DJfindr have a record we can work from. Money you sent a DJ directly, outside the platform, is much harder for anyone to help with.
Submitting a DMCA Request
If material on DJfindr infringes copyright you hold, you can submit a formal takedown request. When to use this Something on DJfindr uses work you own without permission — a recording, a photo, a video, or written material. Most often a DJ profile using media that isn't theirs. For anything else — abuse, scams, a DJ who didn't turn up — use the abuse report instead. See Reporting a DJ, Message, or Profile. How The Submit DMCA link is in the footer of any DJfindr page. It asks for: - Full Name and Email — yours, as the person submitting - Infringed Content URL — the exact page hosting the material - Additional Details — what the work is and why it's yours - Copyright Holder's Full Name, Email, and Address If you own the work, the copyright holder details are your own. If you're acting for someone else, they're theirs. Getting the URL right The most important field. Link the specific page holding the content, not the DJ's profile in general or a search result. A precise URL is what lets us act quickly. Be specific about the work Say what it is and how you own it. "The mix at this URL is my recording, originally published on my SoundCloud on 12 March 2025 at this link" gives us something to check. "This is my music" doesn't. Where it goes Our legal team: DJfindr LLC, 30 N Gould Street, Suite R, Sheridan, WY 82801 — [email protected] What happens next We review every submission and act in line with the Digital Millennium Copyright Act. We'll come back to you if we need more. We don't share the outcome of action taken against another user's account. Submit it honestly A DMCA request is a formal legal notice. Submitting one for work you don't own, or to cause problems for someone, carries consequences under the law. If it's your own content As a client you're unlikely to be uploading much, but the same rules apply to anything you share — including photos in messages.
Account Statuses: Active, Restricted, Deactivated
Your account is at one of four statuses. Almost always it's Active and you'll never see this. | Status | What it means | Can you log in? | |---|---|---| | Active | Everything's normal | Yes | | Onboarding | You haven't finished setup | Yes, into onboarding | | Deactivated | You deactivated it | No | | Restricted | Access has been restricted | No | Onboarding You signed up but haven't completed the short onboarding dialog — verifying your email and entering your details. Finish it and you're Active. See Finishing Onboarding: Verify Email and Personal Details. Deactivated You chose to deactivate. Logging in tells you so and asks you to contact support. Email [email protected] from the address on the account to have it reactivated. See Deactivating Your Account. Restricted Access has been restricted because platform rules were broken. You'll be told to contact support. This is uncommon for clients. The usual causes are abusive messages or repeated attempts to move bookings off-platform. What to do Contact [email protected] from the account email. Ask what caused it and what's needed to resolve it. What not to do Don't create a second account. You'd lose your events, receipts, documents, and conversations, and it doesn't resolve the original situation. If you have an upcoming event This is the urgent case. If your account is blocked and you have a booking coming up — particularly with a balance due — contact support immediately. A deposit booking whose balance isn't paid by its due date is canceled and the deposit forfeited, and being locked out isn't something you can fix on your own. Email [email protected] with your Event Proposal ID and explain the situation. Where to see it The status only surfaces when it blocks something. An account working normally is Active.
Contacting Support: Which Request Type to Pick
Support is at Help in your dashboard. There are also Need help? buttons on the booking form and on your event pages. The three channels Chat — select Chat with us for live chat. Fastest when something is blocking you. Email — [email protected]. Best when you need to attach screenshots or explain something complicated. Articles — Help & Guides opens this help centre. The five request types | Type | Use it for | |---|---| | Request Help | Something isn't working, or you're stuck. What can we help you with? | | Report Misuse | A DJ or another user broke the rules | | Report Bug | Something in the app is behaving incorrectly | | Request Feature | Something you'd like DJfindr to do | | Submit Feedback | Thoughts on how something could be better | Request Help and Report Misuse are urgent. Bugs come next. Feature requests and feedback are read but not answered on the same clock — so if you're genuinely stuck, use Request Help even if a bug is the cause. What to include Most requests come back asking for the same things. Including them upfront usually saves a day: - Your Event Proposal ID or Payment ID — both copyable from their screens - Your event date - What you were trying to do - What happened instead, with any exact error message - A screenshot if it's visual What we'll never ask for Your card number, your bank details, or your password. If someone claiming to be DJfindr asks for any of them, report it. Things you can settle faster yourself - Payment declined — check the reason shown. See What to Do if a Payment Fails - When is my balance due? — 7 days before your event, on a deposit booking. The date is on your confirmed event - Can I still cancel for a refund? — the deadline is in your proposal under Cancellation Policy - Where's my receipt? — Payments tab, expand the payment, View Receipt - Something about the event itself — message your DJ. Faster than us for anything they control Account questions Anything about your own account needs to come from the email address on it. We can't discuss an account with someone we can't identify.