Every payment on your event has a status. Find them on the Payments tab.
| Status | What it means | Anything to do? |
|---|---|---|
| Due Now | Waiting for you to pay | Yes — pay it |
| Processing | Your payment is going through | No, wait |
| Paid | Received | No |
| Failed | The payment didn't go through | Yes — retry |
| Refunded | The money has been returned | No |
Due Now
The two times you'll see it:
After accepting a proposal. Your event sits at Payment Due and isn't confirmed until you pay. The date isn't held for you in the meantime.
On a deposit booking, as the balance comes due. Until then the remainder shows as a locked, greyed-out payment with its due date. It becomes payable closer to the event.
Failed
The card was declined or something went wrong. You'll be given the reason and can retry with the same or a different card. Nothing was charged.
If this is the remaining balance on a deposit booking, sort it quickly — a balance unpaid by its due date means the event is canceled and the deposit is forfeited. See What to Do if a Payment Fails.
The Payments Overview panel
Alongside the payment list:
- Event Total — the full cost from your proposal
- Amount Paid — what you've paid, with a progress bar
- Remaining Balance — what's still to come
The fastest way to check where you stand.
Payment details
Expand a payment for its Payment ID, Type, Description, and the amount breakdown — Collectible, Collected, Outstanding, and Refunded. View Receipt opens your receipt.
Quote the Payment ID if you ever contact support about a specific payment.
Refunded
The money is on its way back to the card you paid with. How fast it appears is up to your bank, usually a few business days. See Refund Statuses and Timing.