A refund returns money to the card you originally paid with. It can't go anywhere else.
The statuses
| Status | What it means |
|---|---|
| Pending | Started and processing. The money hasn't returned yet |
| Refunded | Complete. The money is on its way back to your card |
| Requires Action | Something more is needed. Contact support |
| Failed | The attempt didn't work and no money moved. Contact support |
| Canceled | The refund won't be processed |
Find these on the Payments tab of your event.
How long it takes
Once the status is Refunded, our part is done. How quickly it appears on your statement is up to your bank — usually a few business days, sometimes longer for credit cards.
If it's been more than about ten business days after the status showed Refunded, ask your bank first, quoting the date. They can see pending credits that haven't posted.
When refunds happen automatically
- You cancel within the cancellation deadline stated in your proposal
- The DJ issues a refund
- On a deposit booking cancelled after the deadline, any remaining balance you'd already paid is refunded, while the deposit is forfeited
When you won't get one
Cancelling after the deadline in your proposal. The date is set out in Cancellation Policy in your proposal terms and in the cancellation document you completed.
On a full-amount proposal, cancelling late means what you paid is forfeited. On a deposit proposal, the deposit is forfeited. See Canceling Your Event.
Requires Action or Failed
Neither is something you can resolve yourself. Email [email protected] with your Payment ID and the status you're seeing.
Partial refunds
A DJ can refund part of a payment — for example if an extra couldn't be supplied. The Refunded figure in your payment breakdown shows how much came back.
Disagreeing with a refund decision
Start with the proposal terms and the documents you completed, since those are what the outcome follows. If you think the terms weren't applied properly, contact [email protected] with your Event Proposal ID and what you think is wrong.
Before that, message the DJ. Many will offer something outside their stated terms when the reason is genuine.