A failed payment means nothing was charged. You can retry with the same card or a different one — use Update & Retry on the payment screen.
The reasons, and what to do
| Reason | What to do |
|---|---|
| Insufficient Funds | Use a different card, or top up and retry |
| Incorrect CVC | Re-enter the 3 or 4 digit code from your card |
| Card Expired | Use a current card |
| Incorrect Card Number | Check every digit and re-enter |
| Incorrect Zip | Use the postal code on your card's billing address, not the venue's |
| Authentication Required | Complete the verification step your bank sends you |
| Card Declined | Contact your bank, or try another card |
| Bank Unreachable | Wait a few minutes and retry |
| Processing Error | Retry. If it repeats, use another card |
| Declined | Check your details, then contact your bank |
The two most common
Incorrect Zip. People enter the venue's postal code or a current address that doesn't match what their bank has. Use the address your card statements go to.
Card Declined with no obvious cause. Usually your bank's fraud check on an unfamiliar merchant or a larger-than-usual amount. A card payment for a wedding deposit is exactly the shape of transaction banks flag. Call your bank, confirm it's you, and retry — this fixes it more often than anything else.
Authentication Required
Your bank wants to confirm it's you, usually via app or text. Complete that step and the payment goes through. If nothing arrives, check your banking app directly — the prompt is often sitting there.
If this is your remaining balance
On a deposit booking, the balance is due 7 days before your event, and if it isn't paid by that date the event is canceled and the deposit is forfeited. So a failed payment here needs attention the same day.
If you can't resolve it before the date, message the DJ. Most will work with someone who told them in advance. Nobody can help with a payment that silently failed a week ago.
Still failing
Try a different card first — that isolates whether it's the card or something else. If a second card also fails, contact [email protected] with your Payment ID and the exact message you're seeing.
Your booking
A failed payment doesn't cancel anything. The payment stays at Failed and you can retry.