Payments, Deposits & Refunds

How DJfindr Handles Your Payment

Paying through DJfindr is what turns an accepted proposal into a confirmed booking. It's also what gives you something to stand on if the event doesn't go to plan. What happens when you pay 1. You accept the proposal. A payment is created and the status becomes Payment Due. 2. You pay through the Review & Pay screen. 3. The payment clears and your event becomes Event Confirmed. 4. Your date is locked on the DJ's calendar — they can't be booked by someone else for it. Your card details Card details go straight to our payment processing and are never visible to the DJ. The screen says so: Payment details are processed securely by DJfindr and are never visible to the DJ. No DJ will ever need your card number, and none should ask. Why on-platform payment matters If you pay a DJ by bank transfer or cash, you have a person's word. If you pay through DJfindr, you have: - A written proposal stating exactly what was agreed - Signed documents with a timestamped record - A cancellation deadline that's enforced rather than remembered - A payment record with receipts - Somewhere to go if something goes wrong That difference costs nothing extra. Which is why a DJ suggesting you pay them directly to "save fees" is asking you to give all of it up. See Keep Payments and Messages on DJfindr. Deposits Many DJs take a deposit rather than the full amount, with the balance due 7 days before your event. The proposal states which structure applies. See Deposit vs Full Amount. Tracking it The Payments tab of your event shows every payment, and a Payments Overview panel with Event Total, Amount Paid, and Remaining Balance. Refunds If you cancel within the deadline in your proposal, you get a full refund to the card you paid with. After that deadline, what you've paid may be forfeited — the proposal states the date. See Canceling Your Event. Fees What you pay is what the proposal says. There's no separate booking fee added at checkout.

Accepted Payment Methods

You can pay with a card or a digital wallet. What's accepted - Visa - Mastercard - American Express - Discover - Apple Pay - Google Pay Digital wallets appear at checkout when your device supports them — usually the fastest option, since there's nothing to type. Adding a card At checkout, use Add Payment Method and enter the details. Cards you've used before are saved and appear in a list showing the last four digits and the expiry date, so you can pick one rather than re-entering it. Change Payment Method switches between saved cards. Expiring cards If a saved card has expired, it's flagged in the list. Worth checking on a deposit booking — the remaining balance is charged 7 days before your event, and an expired card means that payment fails. On a deposit booking, a missed balance means the event is canceled and the deposit is forfeited. Add the replacement before the due date. Where cards are managed Cards are managed at checkout rather than in a separate settings screen. Open any payment on your event's Payments tab and use Review & Pay to see and change your saved methods. What's not accepted Bank transfer, cash, cheque, and payment apps aren't part of DJfindr. If a DJ asks you to pay by any of them, that's a request to move the booking off-platform — and it takes your cancellation terms, your signed documents, and your recourse with it. See Keep Payments and Messages on DJfindr. Security Card details never reach the DJ. They see that a payment succeeded, not how you paid. If a payment is declined You'll be shown the reason and can retry with the same or a different card. See What to Do if a Payment Fails.

Payment Types: Deposit, Remainder, Full Amount, Extension, PayLink

Every payment on your event has a type. Find them on the Payments tab. | Type | Where it comes from | |---|---| | Deposit | The first payment on a deposit-structure booking | | Remainder | The balance on a deposit booking, due 7 days before your event | | Full Amount | The single payment on a full-amount booking | | Extension | Extra hours you added while your event was running | | PayLink | A standalone payment link a DJ sent you | Deposit and Remainder Always a pair. The deposit confirms your booking; the remainder falls due 7 days before the event. Until it becomes payable, the remainder shows as a greyed-out entry with its due date — you'll see something like Remainder for your event and Due the date. It becomes payable closer to the time. This is the one to watch. If it isn't paid by its due date, the event is canceled and the deposit forfeited. See When Your Remaining Balance Is Due. Full Amount One payment and you're done. Nothing further to track. Extension Created if you asked your DJ for extra time during the event and they approved it. Priced at their extension rate, which they can set when accepting. See Adding Extra Hours While Your Event Is Running. PayLink A payment link a DJ sent you outside the normal booking flow — for equipment rental, or for a gig arranged elsewhere. It has no proposal, no documents, and no cancellation terms behind it. For an actual booking, a proposal is what protects you. If a DJ sends you a PayLink for a full event instead of a proposal, that's worth questioning. See Paying Through a PayLink. Checking where you stand The Payments Overview panel gives you the summary: - Event Total — the full cost from your proposal - Amount Paid — what you've paid so far - Remaining Balance — what's still to come Faster than adding up individual payments. Receipts Every payment has one. Expand it and select View Receipt. See Finding Your Receipts.

Payment Statuses, Explained

Every payment on your event has a status. Find them on the Payments tab. | Status | What it means | Anything to do? | |---|---|---| | Due Now | Waiting for you to pay | Yes — pay it | | Processing | Your payment is going through | No, wait | | Paid | Received | No | | Failed | The payment didn't go through | Yes — retry | | Refunded | The money has been returned | No | Due Now The two times you'll see it: After accepting a proposal. Your event sits at Payment Due and isn't confirmed until you pay. The date isn't held for you in the meantime. On a deposit booking, as the balance comes due. Until then the remainder shows as a locked, greyed-out payment with its due date. It becomes payable closer to the event. Failed The card was declined or something went wrong. You'll be given the reason and can retry with the same or a different card. Nothing was charged. If this is the remaining balance on a deposit booking, sort it quickly — a balance unpaid by its due date means the event is canceled and the deposit is forfeited. See What to Do if a Payment Fails. The Payments Overview panel Alongside the payment list: - Event Total — the full cost from your proposal - Amount Paid — what you've paid, with a progress bar - Remaining Balance — what's still to come The fastest way to check where you stand. Payment details Expand a payment for its Payment ID, Type, Description, and the amount breakdown — Collectible, Collected, Outstanding, and Refunded. View Receipt opens your receipt. Quote the Payment ID if you ever contact support about a specific payment. Refunded The money is on its way back to the card you paid with. How fast it appears is up to your bank, usually a few business days. See Refund Statuses and Timing.

The Review & Pay Screen

When you pay for a booking, you go to a screen headed Review & Pay — Complete your payment securely, powered by DJfindr. What's on it - DJ — who you're paying - Payment Type — Deposit, Remainder, Full Amount, or Extension - Total — the amount - Payment ID — the reference for this payment - A Secure badge - Your payment method, with the option to change it Paying 1. Check the amount and the payment type. 2. Pick a saved card, or select Add Payment Method. 3. Select Pay. The card is charged immediately. By completing payment you're agreeing to DJfindr's terms and the relevant policies — the screen says so above the button. Your card details Payment details are processed securely by DJfindr and are never visible to the DJ. They see that a payment succeeded, not how you paid. What you'll see afterwards Payment Received — done. Your booking status updates. Processing — the payment is clearing. Usually seconds. Nothing more to do. Payment Failed with a reason — nothing was charged. There's an Update & Retry option. See What to Do if a Payment Fails. Once the first payment clears Your event becomes Event Confirmed and your date is locked on the DJ's calendar. That's the moment the booking is actually yours. Check the amount first Worth ten seconds. On a deposit booking, the amount here is the deposit, not the total — the rest comes later. If the figure doesn't match your proposal, don't pay; message the DJ. Getting here From your event's Progress tab via Pay now, or from the Payments tab via Review & Pay on the payment. Nothing hidden What you pay is what the proposal says. There's no separate booking fee added at checkout.

When Your Remaining Balance Is Due

If your booking uses a deposit structure, there's a second payment. This article is about that date, because missing it is the single most expensive mistake you can make on DJfindr. The date Your remaining balance falls due 7 days before your event start date. You'll see it on your confirmed event under a Heads up... notice, with the exact date spelled out. What happens if it isn't paid If you fail to complete payment by the due date, the event will be canceled and the deposit will be forfeited. That's the actual consequence: no DJ, and your deposit gone. It isn't a decision someone makes — it's how a deposit booking works. Making sure it doesn't happen Put the date in your calendar when you accept the proposal. Not the event date — the balance date, seven days earlier. See Adding Your Event to Your Calendar. Check your card. An expired card is the most common cause of a failed balance payment. Look at your saved cards a couple of weeks out. Keep payment notifications on. Under Settings → Account → Preferences → Notifications. This is the one category not to switch off. See Choosing Which Notifications You Receive. Pay early if you can. Nothing stops you paying the balance ahead of the due date once it's payable. Before it's due The remainder shows as a locked, greyed-out payment with its due date. That's normal — it becomes payable closer to the event. If a payment fails Retry the same day. You'll be shown the reason, and most are fixable in a minute. See What to Do if a Payment Fails. If you can't pay in time Message your DJ before the date, not after. A DJ who knows on Tuesday that you'll pay on Friday will usually work with you. One who discovers a cancelled booking after the fact has already lost the date and kept the deposit. Paying it Open your event, go to the Payments tab, and select Review & Pay on the remainder. Or use Pay now on the Progress tab. Checking where you stand The Payments Overview panel shows Event Total, Amount Paid, and Remaining Balance.

Finding Your Receipts

Every payment you make has a receipt. Getting one 1. Open your event. 2. Go to the Payments tab. 3. Expand the payment. 4. Select View Receipt. Each payment has its own receipt — so on a deposit booking there's one for the deposit and one for the remainder, not a single combined document. What else is on the payment The expanded view also shows: - Payment ID — the reference to quote if you contact support - Type — Deposit, Remainder, Full Amount, Extension, or PayLink - Description - Collectible, Collected, Outstanding, and Refunded If you need a single total The Payments Overview panel gives Event Total, Amount Paid, and Remaining Balance. For a document showing the full cost broken down, use the proposal PDF instead — Download on the Progress tab gives you the complete itemised breakdown. For claiming back a business event, the proposal PDF plus the receipts is usually the right pair. What to keep 1. The proposal PDF — what you agreed and what it cost 2. Receipts for each payment 3. The cancellation and refund document you signed See Downloading Documents and Your Proposal. Access later Completed events stay in your account under Events, so receipts remain available afterwards. Downloading them anyway is sensible if you'll need them at short notice or want to forward them to someone. Splitting a cost If several people are contributing, the receipts and the proposal PDF are what to share. Everyone paying you separately is between you — DJfindr charges one card per payment. If a receipt looks wrong Check it against the proposal first, since the proposal is what was agreed. If they genuinely don't match, contact [email protected] with your Payment ID and Event Proposal ID.

What to Do if a Payment Fails

A failed payment means nothing was charged. You can retry with the same card or a different one — use Update & Retry on the payment screen. The reasons, and what to do | Reason | What to do | |---|---| | Insufficient Funds | Use a different card, or top up and retry | | Incorrect CVC | Re-enter the 3 or 4 digit code from your card | | Card Expired | Use a current card | | Incorrect Card Number | Check every digit and re-enter | | Incorrect Zip | Use the postal code on your card's billing address, not the venue's | | Authentication Required | Complete the verification step your bank sends you | | Card Declined | Contact your bank, or try another card | | Bank Unreachable | Wait a few minutes and retry | | Processing Error | Retry. If it repeats, use another card | | Declined | Check your details, then contact your bank | The two most common Incorrect Zip. People enter the venue's postal code or a current address that doesn't match what their bank has. Use the address your card statements go to. Card Declined with no obvious cause. Usually your bank's fraud check on an unfamiliar merchant or a larger-than-usual amount. A card payment for a wedding deposit is exactly the shape of transaction banks flag. Call your bank, confirm it's you, and retry — this fixes it more often than anything else. Authentication Required Your bank wants to confirm it's you, usually via app or text. Complete that step and the payment goes through. If nothing arrives, check your banking app directly — the prompt is often sitting there. If this is your remaining balance On a deposit booking, the balance is due 7 days before your event, and if it isn't paid by that date the event is canceled and the deposit is forfeited. So a failed payment here needs attention the same day. If you can't resolve it before the date, message the DJ. Most will work with someone who told them in advance. Nobody can help with a payment that silently failed a week ago. Still failing Try a different card first — that isolates whether it's the card or something else. If a second card also fails, contact [email protected] with your Payment ID and the exact message you're seeing. Your booking A failed payment doesn't cancel anything. The payment stays at Failed and you can retry.

Paying Through a PayLink

A PayLink is a payment link a DJ can send you directly. It's a way to pay for something without a full booking behind it. What it looks like A branded page headed with the DJ's name, showing what you're paying for and the amount. You enter your email address and pay by card or digital wallet. You don't need a DJfindr account. Your card details go to our payment processing and are never visible to the DJ. Paying 1. Open the link. 2. Check the description and amount. 3. Enter your email address. 4. Select Pay. You'll see Payment Received when it's done, and your receipt goes to the email address you entered. When a PayLink is fine - Equipment rental - A small extra agreed after the booking - A tip - Splitting a cost When to ask for a proposal instead This is the important part. A PayLink collects money and nothing else. There's no proposal, no signed documents, no cancellation terms, and no date held on the DJ's calendar. So if a DJ sends you a PayLink for a whole event rather than a proposal, you'd be paying for a booking with none of the protections a booking normally has. Ask them to send a proposal instead. A DJ who prefers a PayLink because it's simpler is missing that the structure is the point. A DJ who insists on it after you've asked is a different concern. What a proposal gives you that a PayLink doesn't | | PayLink | Proposal | |---|---|---| | Written terms | No | Yes | | Signed documents | No | Yes | | Cancellation deadline and refund | No | Yes | | Date held on their calendar | No | Yes | | Payment schedule | No | Yes | Bringing a booking onto DJfindr If you found a DJ elsewhere and want the full protection, ask them to set up a sourced event. They enter your details and invite you in, and you get the normal proposal, documents, and payment flow. Never pay off-platform A PayLink is still a DJfindr payment with a record behind it. A bank transfer or cash isn't. See Keep Payments and Messages on DJfindr. If a PayLink has expired Ask the DJ for a new one — links can only be paid once.

Adding Extra Hours While Your Event Is Running

If your event is going well and you want the DJ to stay longer, you can request an extension. It's only available while the event is actually running — the status will read Event In Progress. Requesting one 1. Open your event. 2. On the Progress tab, find Need more time? 3. Select Request Extension. 4. Use the slider to choose how many extra hours. 5. Check Current End against Proposed End, and the Estimated Cost. 6. Select Request. The DJ is notified straight away. The rate DJs set their own extension rate, shown before you request. They can adjust it before approving — you're told this upfront, and you see the final figure before paying anything. A higher rate than your booking rate is normal and reasonable. Staying past an agreed finish can mean venue overtime, a later drive home, or pushing into the next day. What happens next | Status | What it means | |---|---| | Requested | Waiting on the DJ | | Accepted/Awaiting Payment | Approved with a rate set. Pay to confirm | | Confirmed | Paid. Your event's end time has moved | | Declined | The DJ can't stay | | Canceled | You withdrew the request before they responded | At Accepted/Awaiting Payment, select Pay now. Until that payment clears the extension isn't confirmed, and the DJ isn't obliged to keep playing — you'll see a note saying as much. In practice most DJs keep going while the payment goes through. It's still worth paying promptly. If it says unavailable Some DJs turn extensions off. You'll see Event extension unavailable. Nothing to be done through the app — if you want more time, ask them directly on the night and settle it through the platform afterwards if they agree. Declined They may have another booking, a long drive, or a venue curfew that isn't theirs to move. Not a slight. Ask early Request with thirty to sixty minutes left rather than five. It gives the DJ time to check whether they can stay, and gives you time to pay before the current end time arrives. Cancelling a request Use Cancel Request before the DJ responds. Once they've accepted and you've paid, the extension is confirmed.

Canceling Your Event

Cancelling a confirmed event is the one action where timing decides everything. Check your cancellation date first Your proposal states it: If accepted, this event can be canceled until [date], for a full refund. It's also in the cancellation document you completed. Before that date — you get a full refund. After that date — what you've paid may be forfeited. Check it before you do anything else. Inside the window Use Drop Proposal. Anything you've paid is refunded in full, completed documents are voided, and the DJ is released. See Dropping a Request or Proposal. After the window Use Cancel Event. The dialog is explicit about what happens, and shows you: - Your Event and DJ - Your Payment Structure - How much was Collected - The Cancellation Window and the date it closed Under What happens when you cancel, it states that the DJ is released from any obligation to perform, and that your payment will be forfeited. You tick an acknowledgement, add a Cancellation Reason, and confirm. What you lose Full Amount booking — what you paid is forfeited. Deposit booking — the deposit is forfeited. If you'd already paid the remainder, that part is refunded. Why it works this way The DJ turned down other work for your date. Cancelling two weeks before a Saturday in December means they almost certainly won't refill it. The window is the DJ's estimate of when it becomes too late — which is why it varies between DJs and why it's worth reading before you book. Ask first Before cancelling outside the window, message your DJ. Many will offer something — a partial refund, or moving the booking to a new date — particularly if the reason is genuine and you've given notice. Nothing obliges them to, but asking costs nothing and they'd rather hear from you than watch a cancellation appear. If your date is moving Don't cancel. Message the DJ first — if they're free on the new date, it's usually simpler for both of you to move the booking than to cancel and rebook. Once you've cancelled It can't be undone. If you want the DJ again you'd send a fresh request, and their availability may have changed. Your refund If one is due, it returns to the card you paid with. See Refund Statuses and Timing.

Refund Statuses and Timing

A refund returns money to the card you originally paid with. It can't go anywhere else. The statuses | Status | What it means | |---|---| | Pending | Started and processing. The money hasn't returned yet | | Refunded | Complete. The money is on its way back to your card | | Requires Action | Something more is needed. Contact support | | Failed | The attempt didn't work and no money moved. Contact support | | Canceled | The refund won't be processed | Find these on the Payments tab of your event. How long it takes Once the status is Refunded, our part is done. How quickly it appears on your statement is up to your bank — usually a few business days, sometimes longer for credit cards. If it's been more than about ten business days after the status showed Refunded, ask your bank first, quoting the date. They can see pending credits that haven't posted. When refunds happen automatically - You cancel within the cancellation deadline stated in your proposal - The DJ issues a refund - On a deposit booking cancelled after the deadline, any remaining balance you'd already paid is refunded, while the deposit is forfeited When you won't get one Cancelling after the deadline in your proposal. The date is set out in Cancellation Policy in your proposal terms and in the cancellation document you completed. On a full-amount proposal, cancelling late means what you paid is forfeited. On a deposit proposal, the deposit is forfeited. See Canceling Your Event. Requires Action or Failed Neither is something you can resolve yourself. Email [email protected] with your Payment ID and the status you're seeing. Partial refunds A DJ can refund part of a payment — for example if an extra couldn't be supplied. The Refunded figure in your payment breakdown shows how much came back. Disagreeing with a refund decision Start with the proposal terms and the documents you completed, since those are what the outcome follows. If you think the terms weren't applied properly, contact [email protected] with your Event Proposal ID and what you think is wrong. Before that, message the DJ. Many will offer something outside their stated terms when the reason is genuine.