Your Confirmed Event

Tracking Your Event's Progress

Every booking moves along a progress bar with six milestones. Find it on the Progress tab of your event. Request → Offer → Payment → Confirmed → Event → Complete What each stage means Request — you've sent your booking request. The DJ is deciding whether to take it. Offer — the DJ accepted and is preparing your proposal, or has sent it. When it arrives your status reads Review Offer. Payment — you've accepted the proposal and payment is due. Your status reads Payment Due. Nothing is held for you until you pay. Confirmed — payment received. Your date is locked on the DJ's calendar. Event — the day itself. The status flips to Event In Progress automatically. Complete — it's over, and we've asked you for a review. When it needs you Two stages, and both matter: Review Offer. The proposal has an expiry date. Let it pass and you'll need to ask for a new one, by which time your date may be gone. Payment Due. Your booking isn't confirmed until payment clears, and the DJ is free to take another booking for that date in the meantime. Everything else is either the DJ's turn or automatic. On a deposit booking There's one more moment after Confirmed. Your remaining balance falls due 7 days before the event, and a Heads up... notice on your confirmed event states the exact date. If it isn't paid by then the event is canceled and your deposit is forfeited. See When Your Remaining Balance Is Due. Where to find your events Events in your dashboard lists everything, with a status filter and a search box. Open one to see its proposals and drill into any of them. Endings that aren't Complete A booking can also end at Declined by DJ, Expired, Event Dropped, or Event Canceled. Each explains itself on the Progress tab and offers what you can do next. See Every Event Status, Explained. The other tabs Progress tells you where things stand. Event Details, Proposal, Documents, Payments, and Conversation hold the substance. See The Six Tabs on Your Proposal.

The Six Tabs on Your Proposal

Opening a proposal gives you six tabs. Here's what's on each. Progress Where things stand, and what to do next. Shows the milestone bar — Request, Offer, Payment, Confirmed, Event, Complete — plus a panel explaining the current status and the actions available. This is your home base. Accept, Reject, Pay now, and Cancel Event all live here, as does the review form once your event completes. Event Details The logistics: - Schedule — date, time, duration, your local time, and the timezone, with Add to calendar - Location — the venue address, a map, and links to open it in Google Maps or Apple Maps - Event — the occasion, the extras you requested, and your note to the DJ The tab to open the day before, and to share with anyone helping run the event. Proposal The DJ's offer in full. The Service Breakdown table with performance, travel, additional items, extras, and tax, then Deposit, Due Later, and Total Due. Below that, Proposal Terms — the expiration date, payment structure, cancellation policy, requisites, equipment, and documents. This is the agreement. See Reading Your Proposal. Documents The agreements you complete, each with its Acceptance Type, Status, and Completion Date. Download icons for keeping copies. See Signing Booking Documents. Payments Every payment, with its status and a View Receipt link. Plus the Payments Overview panel showing Event Total, Amount Paid, and Remaining Balance. Where you pay a deposit or a remaining balance. Conversation Your messages with the DJ, with an unread badge. The same thread as Inbox. See Messaging Your DJ. Where to look for what | Question | Tab | |---|---| | What do I need to do? | Progress | | What time is it, and where? | Event Details | | What did I agree to? | Proposal | | What have I signed? | Documents | | What have I paid, and what's left? | Payments | | What did we discuss? | Conversation | Your Event Proposal ID In the sidebar, copyable. Quote it whenever you contact support.

Messaging Your DJ

Your conversation with a DJ lives in Inbox, and also under the Conversation tab of your event. Same thread in both places. Sending a message Type in the box at the bottom and send. Attach Files shares documents, images, or PDFs — floor plans, running orders, a photo of the space. You can react to a message with a heart, thumbs up, laugh, or exclaim, which is handy for acknowledging something without another message. The About panel Beside the conversation you'll see the DJ's details — View Profile, their Extras, Genres, Occasions, and Requisites, when they Joined, their Experience, events Completed, and their Rating. Useful for checking a detail without leaving the thread. A green dot means they're online. You'll also see when they were last active. System messages Messages marked DJfindr System are automatic updates — proposal sent, payment received, document completed. They form a timeline of the booking inside the conversation. What to discuss here As the event approaches: - Your running order and key moments — first dance, speeches, cake - Songs you definitely want and definitely don't - What time they'll arrive and where to set up - Venue contact details and any access restrictions - What they'll wear, if it matters at your event - Whether they'll be on the mic A DJ who has all of this a week out will run a better night than one finding out on arrival. Keep it in here Everything agreed in DJfindr messages is attached to the booking and available if there's ever a disagreement. Move to text or WhatsApp and that record is gone. This matters most for anything that changes the deal — a different finish time, an extra you've added, a change of venue. Never send Card numbers, bank details, or passwords. No part of your booking needs them. If a message won't send Messages are screened automatically. If one is blocked, you'll be told. The usual cause is contact or payment details that would move the booking off-platform. Reporting The Report action in a conversation flags abuse or pressure to take the booking off-platform. See Reporting a DJ, Message, or Profile. Before the day Swap phone numbers for the day itself — worth having if someone's running late. Keep everything about terms and money in DJfindr.

Sharing Notes and Music Requests

Getting your music preferences and running order to your DJ is the difference between a good night and a great one. Here's where it happens. There's no song-request list Worth saying plainly: DJfindr doesn't have a playlist builder or a request form. Music preferences are shared two ways. 1. Your note on the booking request The Comments field on the request form. It reaches the DJ before they quote, and it appears on your booking as the Client Note. Good for the broad strokes: the vibe you want, genres your crowd loves or hates, and anything unusual about the event. 2. The conversation Where the detail goes. Message your DJ as the event approaches with: - Must-play songs — first dance, entrance, last song - Do-not-play — genres, artists, or specific songs. Often more important than the must-plays - The running order — when speeches happen, when dinner ends, when you want the floor busy - Key moments — cake, bouquet, a surprise performance - Whether guests can request, and whether requests come through you Keeping this in DJfindr messages means it's attached to the booking and both of you can refer back to it. See Messaging Your DJ. The Music Requests Policy document Some DJs attach this to the proposal. It sets out how requests are handled, when your lists need to reach them, and any limits. If your DJ included it, read it — it tells you the deadline for getting your songs across. See The 8 Documents You May Be Asked to Complete. When to send it Two to three weeks before. Early enough that the DJ can source anything unusual, late enough that you've settled your running order. A week out is fine for adjustments. The day before is too late for a song they don't own. How much detail A do-not-play list and five or six must-plays is usually the right amount. A full 200-track playlist removes the DJ's ability to read the room — which is the thing you're paying them for. Say what you want the room to feel like and let them get you there. Attachments The conversation supports file attachments, so a running order document or a venue floor plan can go straight into the thread.

Downloading Documents and Your Proposal

Everything about your booking can be downloaded and kept. Your proposal On the Progress tab, Download gives you a PDF of the full proposal — the service breakdown, totals, and all the terms. Worth doing when the proposal arrives, not just after you accept. It gives you something to compare against if a revised version comes through. Your documents The Documents tab lists every agreement attached to your booking. Each row has a download icon, and the document dialog has a Download button. Once a document is completed, the downloadable version includes the Completion Details — the date, the name and email of whoever completed it, and the signature if there was one. That's the record, and it's worth keeping. What to save, and where At minimum: 1. The proposal PDF — what you agreed and what it cost 2. The cancellation and refund document — the deadline and what happens after it 3. Any document you signed Save them somewhere you'll find them without logging in. If you're planning with a partner or a coordinator, share them — a second person knowing the cancellation deadline has saved plenty of deposits. Your receipts On the Payments tab, expand a payment and select View Receipt. Worth saving if you're claiming the cost back, splitting it, or filing it for a business event. Your event details The Event Details tab has the confirmed date, time, duration, timezone, and venue, plus Add to calendar. See Adding Your Event to Your Calendar. Access afterwards Your completed events stay in your account, so you can come back for a document or receipt later. Downloading anyway is sensible for anything you might need in a hurry. Sharing with a venue or planner The proposal PDF is often what a venue wants to see for a supplier's arrival time and equipment. Send them the PDF rather than your login.

Adding Your Event to Your Calendar

Once your event is confirmed, you can add it to whatever calendar you use. How 1. Open your event and go to the Event Details tab. 2. Select Add to calendar. 3. Pick your calendar — Google, Apple, or Outlook, or download an ICS file for anything else. The entry carries the date, time, and venue. Check the timezone The Event Details tab shows the event time, your Local Time, and a timezone chip. If you're booking a venue in a different timezone from where you live, look at both before you trust the calendar entry. What the entry doesn't do It's a snapshot, not a live link. If anything about the booking changes afterwards, your calendar entry won't update — delete it and add it again. Set your own reminders The calendar entry covers the event. Two other dates are worth adding yourself: Your remaining balance due date, if you're on a deposit booking. It falls 7 days before the event, and missing it means the event is canceled and the deposit is forfeited. The exact date is on your confirmed event. Your cancellation deadline, from your proposal terms. The last day you can cancel for a full refund. If there's any chance your plans might change, this is the single most useful reminder you can set. Sharing with others Add it to a shared calendar if you're planning with someone else, or forward the entry. Anyone helping run the day benefits from having the DJ's hours in front of them. Blocking the right hours The entry covers the DJ's performance hours, not your whole event. If you're building a running order, remember the DJ arrives before their start time to set up — check with them what they need.

What to Expect on the Day

Your booking is confirmed and the day has arrived. Here's how it goes. Beforehand Your event status stays at Event Confirmed until the start time, then flips automatically to Event In Progress. You don't need to do anything to start it. In the week before, worth confirming with your DJ: - What time they'll arrive to set up - Where to load in, and where they'll be positioned - What power and space they need - Your running order and any key moments - Songs you want, and songs you don't - Who to call on the day if something changes All of this is on the Requisites in your proposal. Reading it now beats discovering a parking requirement at 4pm. Setup DJs arrive before their performance start time to set up. That's their own time, not billed hours, unless you booked Early Arrival. What they need from you is usually simple: access at the agreed time, a power source, somewhere to put a table, and a route in that isn't blocked by the caterer. During the event The DJ runs the room. Most will happily take a steer during the night — if the floor is emptying or the energy needs lifting, say so. Guest requests are worth agreeing in advance. Some DJs take them freely, some prefer everything through you, and some have a do-not-play list from you. It's on their Music Requests Policy if they included one. Running late or overrunning If the event is running behind and you want the DJ to stay past the agreed finish, request an extension through the app. They set the rate and you pay to confirm it. See Adding Extra Hours While Your Event Is Running. Have their number Swap phone numbers before the day. On the day itself, a call beats a message neither of you is checking. If something goes wrong If the DJ hasn't arrived close to their start time, call them. If you can't reach them, message them in DJfindr as well — it puts it on record — and contact support. See If Something Goes Wrong at Your Event. Afterwards The status moves to Event Complete and we'll ask you for a review. See When Your Event Is Marked Complete.

If Something Goes Wrong at Your Event

Most events run fine. If yours doesn't, here's what to do and in what order. On the day Call them first. Traffic, a wrong address, a phone on silent. A call resolves more of these than anything else. Then message them in DJfindr. Even if you've spoken. It puts a timestamped record against the booking, and that record is what matters later. Then contact support. Live chat from Help is fastest. Have your Event Proposal ID ready. Write it down while it's happening Whatever else is going on, note the times. When they were due, when you called, when they arrived if they did, what was said. An hour later you won't remember precisely, and precision is what makes a report actionable. If you had to hire someone else or the venue charged you for overrunning, keep those receipts. Afterwards Report it. From your event, or through Help using Report Misuse — treated as urgent. Include: - Your Event Proposal ID - What was agreed, and what happened instead - Times, as precisely as you can - Any messages or calls - Costs you incurred because of it What DJfindr can do DJs on the platform are expected to honour confirmed bookings. Failing to perform or not turning up can carry penalties, and can lead to restrictions on the DJ's account. What applies to your booking depends on what happened and what your proposal and documents say. Contact [email protected] with your Event Proposal ID and we'll look at your specific booking. Why paying through DJfindr matters here This is the moment it counts. A booking paid through the platform has a written proposal, signed documents, a payment record, and a company to take it to. A DJ paid in cash after a WhatsApp conversation has none of that. See Keep Payments and Messages on DJfindr. Smaller problems Not everything is a report. Late arrival that was made up, an extra that didn't appear, a genre that missed — raise it with the DJ first. Many will offer a partial refund without being pushed. Your review is also a legitimate and permanent record. Your review Write it once you're not angry, and be specific. "Arrived 45 minutes late and the uplighting we paid for didn't appear" helps the next client. "Terrible, avoid" doesn't.